Privacy policy

Privacy Statement 

1. Collection of User Information

We may collect the following types of information to provide and improve our services:

Basic information: Name, email address, phone number, and shipping address (provided by you when placing an order or registering an account).

Transaction information: Order records, payment method, and transaction amount (generated during the purchase process).

Device and usage information: IP address, browser type, and browsing history (collected automatically to ensure website stability and improve user experience; not used for unauthorized commercial promotion).

2. Use of User Information

Core purposes: Processing your orders, arranging logistics and delivery, sending order status notifications (e.g., shipment, delivery), and providing customer service support.

Supplementary purposes: Sending promotional information (e.g., discount events, new product launches) via email—you can unsubscribe from such emails at any time by clicking the "unsubscribe" link in the email.

3. Protection of User Information

We use SSL encryption technology to protect the transmission of your sensitive information (e.g., payment details) and store data on secure servers with access controls to prevent unauthorized access, disclosure, or modification.

We only retain your information for as long as necessary to fulfill the purposes stated above (e.g., order records are retained for 3 years after order completion; personal information is deleted immediately upon account cancellation).

4. Sharing of User Information

We will not share your personal information with third parties for commercial purposes without your consent. We may only share necessary information with trusted third-party partners (e.g., logistics companies, payment service providers) to fulfill services (e.g., sharing your shipping address with logistics companies to arrange delivery; sharing transaction information with payment providers to process payments). These partners are required to comply with privacy protection regulations and keep your information confidential.

5. User Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact our customer service team via email. We will respond to your request within 7 working days and assist with the relevant process (e.g., exporting your order records, deleting your account information).